Due to the digital and consumable nature of software licenses, gaming credits, and gift cards, all sales are considered final. Returns are only considered under the following strict conditions:

Eligible for Return/Review:

• Incorrect Product Delivery: The wrong product was delivered (e.g., a different game or software title than the one ordered), and the key has not been revealed.
• Defective Goods: The product key or digital asset is confirmed to be defective, invalid, or already used prior to your purchase.
• Unfulfilled Orders: The order was successfully paid for, but we are unable to deliver the product due to unexpected stock limitations.

Not Eligible for Return:

• The product key has been successfully revealed and delivered correctly as ordered.
• The customer purchased the wrong region, platform, or version of a product and has already revealed the key. (If the wrong region was purchased but the key remains UNREVEALED, please contact support immediately for an exchange).
• The product fails to run due to the customer’s device compatibility issues or system requirement failures. It is the customer’s responsibility to review system requirements before purchasing.
• The product falls under non-refundable categories once revealed, including but not limited to: CD Keys, Gift Cards, Time Cards, Game Points, Prepaid Cards, and Softpins.